How SERVPRO Handles a Fire

2/20/2017 (Permalink)

Fire Damage Restoration from SERVPRO of Benton County

Here is how we deal with a fire from one of our team members.

Typically, we are called out at all times of the day and night. We do get some who come in the door and referrals from the people we've worked with.

Usually fires have a pretty short timeline. We're first call responders. We get the fire alerts and then one of us will go out to the fire and just let the customers know that we're there to be of assistance. We get out of the way of the professionals and will hang out and give the property owner any assistance we can. We can help them get the insurance process started by calling their agent for them while they take care of their family.

A lot of the time we will send pictures to the insurance agent and help the customer communicate with their insurance agent. In the off-hours the customer has no way to contact their insurance agent, but we have most of their cell numbers, so we can text their agent and let them know about the incident. The agent appreciates it and the customers do too.

Every now and then, an agent, an adjuster or a customer will call us on a fire, but that's less common than us going out and actually seeing the fire right after it happens.

The other work we do is with water damage, mold, and bio-hazard. It comes to us through referrals, our corporate office and through good people who know us or see us through our advertising.

If you have a fire in your home SERVPRO can help you with so much more than just the restoration process. Let SERVPRO of Benton County take care of you in your time of need.

If you have any questions please call 541-745-2097